Contact information
Email is the primary and preferred method of contact.
Mailing Address
Run Up Rips
PO Box 55
Kogarah NSW 1485
Australia
Response Times
We aim to respond to all enquiries within 24–48 business hours.
Response times may be longer during live stream days, weekends, or peak periods.
Order Enquiries
For enquiries relating to an order, please include:
- Order number
- Name used at checkout
- Brief description of your enquiry
Providing this information helps us respond more efficiently.
Shipping and Hold Enquiries
If your enquiry relates to shipping or held orders, please include:
- Whether shipping has been paid or SKIP / hold was selected
- Approximate order date
Policy Information
For information regarding refunds, shipping, or privacy practices, please refer to the relevant policy pages available on our website.
Agreement
By contacting Run Up Rips, you agree that any information you provide may be used to respond to your enquiry in accordance with our Privacy Policy.